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Terms and Conditions

Children policy

Cancellation Policy

Shoulder Season

(all period except high season)

Until 7 days prior to arrival, cancellations without penalty Less than 7 days prior to arrival, cancellations will be charged with one night No-Shows will be charged 50% of the full amount of the reservation

High season

(25/07/16 – 24/08/16 & 25/12/16 – 02/01/17 & 09/04/17 – 17/04/17 & 25/07/17 – 24/08/17)

Until 14 days prior to arrival, cancellations without penalty
Less than 14 days before arrival, cancellations will be charged with 50% of the full amount of the reservation
Less than 3 days prior to arrival, cancellations will be charged with 100% of the full amount of the reservation
No-Shows will be charged with 100% of the full amount of the reservation

Payment policy

To check the validity of your credit card and guarantee your booking, the property reserves the right to charge a deposit of two nights prior to arrival. Payment of the total amount is due upon arrival. We kindly inform you that under current legislation cash payments cannot exceed 2.499 € and 15.000 € if the guest is not a resident in Spain. Payment may not be split into different invoices or guests.

House pets

House pets are not allowed in the hotel

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Dec 08

Christmas Tree Lighting.

Next thursday, 8th of December, at 6.30 pm will take place our christmas tree lighting in the lobby of Princesa Yaiza Suite Hotel Resort. This year with the presence of our godmother Raquel Revuelta and our godfather Manu Tenorio.